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Solutions
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Service event workflow
EdgeIQ Symphony for Product Managers
Device or related event triggers automate support playbooks and/or ticket creation.
Trigger
Device data is received.
Trigger
Device data is received.
Trigger
Device data is received.
Action
If device data indicates a defined issue, then execute an automated support playbook to attempt resolution. If issue not resolved then create a ticket in the service management system
Action
If device data indicates a defined issue, then execute an automated support playbook to attempt resolution. If issue not resolved then create a ticket in the service management system
Action
If device data indicates a defined issue, then execute an automated support playbook to attempt resolution. If issue not resolved then create a ticket in the service management system
Result
Automated resolution or ticket creation with issue history logged for human-in-the loop resolution.
Result
Automated resolution or ticket creation with issue history logged for human-in-the loop resolution.
Result
Automated resolution or ticket creation with issue history logged for human-in-the loop resolution.
Copyright © 2025 EdgeIQ. All Rights Reserved.
Copyright © 2025 EdgeIQ. All Rights Reserved.
Copyright © 2025 EdgeIQ. All Rights Reserved.