Solutions Personas
EdgeIQ Symphony for Customer Operations teams
We are here to provide the tools you need to exceed customer expectations.
EDGEIQ SYMPHONY
Highlights for Customer Operations teams
Observability
Granular and global views of device wellness. Current snapshot and historical.
Configuration Management
Determine and/or change the configuration of any device whether its a remediation step or delivering a new feature.
Software Update Management
Schedule and manage campaigns of any size, anywhere with test updates, retry management and detailed audit logs.
Customer Onboarding Workflows
Zero-touch provisioning that includes secure device validation with your CRM and ERP systems, sets the right configuration and sends the right software.
Service Event Workflows
Define events that trigger workflows - from automated support playbooks, ticket creation to device reboots and more.
Bring Your Own Platforms
Generation workflows to and from any CRM, FSM or other applications - seamlessly integrates with device or external events.
Crush Silos
Don’t listen to excuses from product management or product development anymore. There is another way.
EdgeIQ Symphony for Engineering teams
We are your device operations, observability and orchestration partner.
EDGEIQ SYMPHONY
Highlights for Engineering teams
Build Product, not Tools
DeviceOps, Observability and Workflows are all proven off-the-shelf technologies. Ours happen to be purpose-built for your business.
API First
Use your own web application or applications. Everything about EdgeIQ Symphony starts as a RESTful service ready for your developers.
Partnership
We partner very closely with engineering teams and leverage the best of what you’ve already built.
Workflows
Use ours and build your own. You can have the best of both worlds.
You can even have agentless
Use our Coda™ service on smart edge devices or connect in an agentless model.
Get Back on Schedule
Be honest. Updating FOTA, ZTP, configuration management and remote diagnostics have slipped in the backlog again.
Scale
EdgeIQ Symphony was built for the entire Connected Product Economy. We are ready to handle your business too.
EdgeIQ Symphony for product management teams
Provide product development with a framework. Provide the rest of your organization with outcomes.
Highlights for Product Management teams
Highlights for Product Management teams
A Unified Framework for all Devices
Your past doesn’t have to be your future. You can have one framework and service to manage all devices.
Bring Your Own Cloud
Our cloud, your cloud, multi-tenant, single tenant, on prem - take your pick.
API First
Use your own web application or applications. Everything about EdgeIQ Symphony starts as a RESTful service.
Outcomes through Orchestration
Stop thinking in terms of features and embrace the power of workflows that extend throughout your technology and business value chain.
Account-Level Everything
Every action, every change, every new feature delivered as an update can be controlled down to the most granular account or device level.
Integrate Anything
Our Integration Hub provides dozens of off the shelf integrations and a way to bring your own.
Scale
EdgeIQ Symphony was built for the entire Connected Product Economy. We are ready to handle your business too.