PLATFORM
Solutions
Solutions
Solutions
Observability
Connected Product Businesses need more than traditional logs and metrics—they need operational intelligence built for distributed, intelligent systems. EdgeIQ Symphony delivers purpose-built Observability for devices, networks, data and workflows.
Connected Product Businesses need more than traditional logs and metrics—they need operational intelligence built for distributed, intelligent systems. EdgeIQ Symphony delivers purpose-built Observability for devices, networks, data and workflows.
The Problem IT Observability Can't Solve:
Connected products aren’t just endpoints—they’re complex systems with software stacks, multi-network interfaces, sensor data, and bidirectional data flows. Observing them requires more than generic IT monitoring. EdgeIQ Symphony provides a scalable Observability platform tailored for Connected Product Businesses. With real-time telemetry, device and network health monitoring, operational event logging, and workflow insights, EdgeIQ offers the clarity needed to manage complex systems.
The Problem IT Observability Can't Solve:
Connected products aren’t just endpoints—they’re complex systems with software stacks, multi-network interfaces, sensor data, and bidirectional data flows. Observing them requires more than generic IT monitoring. EdgeIQ Symphony provides a scalable Observability platform tailored for Connected Product Businesses. With real-time telemetry, device and network health monitoring, operational event logging, and workflow insights, EdgeIQ offers the clarity needed to manage complex systems.
The Problem IT Observability Can't Solve:
Connected products aren’t just endpoints—they’re complex systems with software stacks, multi-network interfaces, sensor data, and bidirectional data flows. Observing them requires more than generic IT monitoring. EdgeIQ Symphony provides a scalable Observability platform tailored for Connected Product Businesses. With real-time telemetry, device and network health monitoring, operational event logging, and workflow insights, EdgeIQ offers the clarity needed to manage complex systems.
The Problem IT Observability Can't Solve:
Connected products aren’t just endpoints—they’re complex systems with software stacks, multi-network interfaces, sensor data, and bidirectional data flows. Observing them requires more than generic IT monitoring. EdgeIQ Symphony provides a scalable Observability platform tailored for Connected Product Businesses. With real-time telemetry, device and network health monitoring, operational event logging, and workflow insights, EdgeIQ offers the clarity needed to manage complex systems.
The Problem IT Observability Can't Solve:
Connected products aren’t just endpoints—they’re complex systems with software stacks, multi-network interfaces, sensor data, and bidirectional data flows. Observing them requires more than generic IT monitoring. EdgeIQ Symphony provides a scalable Observability platform tailored for Connected Product Businesses. With real-time telemetry, device and network health monitoring, operational event logging, and workflow insights, EdgeIQ offers the clarity needed to manage complex systems.
Core Capabilities
Core Capabilities
Core Capabilities
Core Capabilities
Core Capabilities
Telemetry Ingest & Normalization
The world’s only orchestration platform purpose-built for connected product businesses and your value chain. This is all we do and all we’ve ever done. We’ve walked in your shoes. We get it.
Telemetry Ingest & Normalization
The world’s only orchestration platform purpose-built for connected product businesses and your value chain. This is all we do and all we’ve ever done. We’ve walked in your shoes. We get it.
Telemetry Ingest & Normalization
The world’s only orchestration platform purpose-built for connected product businesses and your value chain. This is all we do and all we’ve ever done. We’ve walked in your shoes. We get it.
Telemetry Ingest & Normalization
The world’s only orchestration platform purpose-built for connected product businesses and your value chain. This is all we do and all we’ve ever done. We’ve walked in your shoes. We get it.
Telemetry Ingest & Normalization
The world’s only orchestration platform purpose-built for connected product businesses and your value chain. This is all we do and all we’ve ever done. We’ve walked in your shoes. We get it.
Data Aggregation, Segregation & Delivery
Most companies, and maybe your internal teams, start with a list of features. We start with your business outcomes in mind and deliver workflows to achieve them. Fast and at scale.
Data Aggregation, Segregation & Delivery
Most companies, and maybe your internal teams, start with a list of features. We start with your business outcomes in mind and deliver workflows to achieve them. Fast and at scale.
Data Aggregation, Segregation & Delivery
Most companies, and maybe your internal teams, start with a list of features. We start with your business outcomes in mind and deliver workflows to achieve them. Fast and at scale.
Data Aggregation, Segregation & Delivery
Most companies, and maybe your internal teams, start with a list of features. We start with your business outcomes in mind and deliver workflows to achieve them. Fast and at scale.
Data Aggregation, Segregation & Delivery
Most companies, and maybe your internal teams, start with a list of features. We start with your business outcomes in mind and deliver workflows to achieve them. Fast and at scale.
Hierarchical Device Mapping
From day one, EdgeIQ Symphony was designed as a unifying framework. Device-, OS-, Network- and Cloud-agnostic. The platform evolves as your business evolves.
Hierarchical Device Mapping
From day one, EdgeIQ Symphony was designed as a unifying framework. Device-, OS-, Network- and Cloud-agnostic. The platform evolves as your business evolves.
Hierarchical Device Mapping
From day one, EdgeIQ Symphony was designed as a unifying framework. Device-, OS-, Network- and Cloud-agnostic. The platform evolves as your business evolves.
Hierarchical Device Mapping
From day one, EdgeIQ Symphony was designed as a unifying framework. Device-, OS-, Network- and Cloud-agnostic. The platform evolves as your business evolves.
Hierarchical Device Mapping
From day one, EdgeIQ Symphony was designed as a unifying framework. Device-, OS-, Network- and Cloud-agnostic. The platform evolves as your business evolves.
Enterprise Systems & Tools Integration
Other tools may save you from writing code yourself. But an Orchestration platform is designed to achieve outcomes - not just meet a product spec.
Enterprise Systems & Tools Integration
Other tools may save you from writing code yourself. But an Orchestration platform is designed to achieve outcomes - not just meet a product spec.
Enterprise Systems & Tools Integration
Other tools may save you from writing code yourself. But an Orchestration platform is designed to achieve outcomes - not just meet a product spec.
Enterprise Systems & Tools Integration
Other tools may save you from writing code yourself. But an Orchestration platform is designed to achieve outcomes - not just meet a product spec.
Enterprise Systems & Tools Integration
Other tools may save you from writing code yourself. But an Orchestration platform is designed to achieve outcomes - not just meet a product spec.
Insights where they matter
Device Health Insights
Continuously monitor device uptime, error rates, policy violations, and heartbeat signals across your entire fleet. Gain real-time visibility into performance and status to proactively detect issues before they impact operations or customers.
Insights where it matter
Insights where it matter
Network Health Insights
Track performance across all network interfaces—Wi-Fi, Ethernet, Cellular, and more—for every device. Visualize connection paths, monitor signal health, and identify issues that may impact connectivity, data flow, or remote service delivery.
Operational Event Logging
Maintain a complete audit trail of operational activities, including software updates, configuration changes, remote command executions, and user actions. Strengthen accountability, streamline troubleshooting, and support compliance across complex, distributed connected product environments.
Workflow and Integration Insights
Track the status, performance, and outcomes of operational workflows, including the systems and services they connect to. Gain visibility into workflow execution across fleets, identify bottlenecks, and ensure seamless cross-system coordination and automation.
Event-Driven Alerts
Automatically trigger notifications or actions based on configurable policies tied to device health, network status, job execution, or workflow failures. Deliver the right signal to the right system or team—precisely when it matters.
Built to Empower Every Team
For Field and Customer Success Teams
Troubleshoot faster and act proactively using real-time operational insights integrated with Field Service and CRM systems.
For Product Management and Engineering
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For Enterprise IT Teams
Built to Empower Every Team
For Field and Customer Success Teams
Troubleshoot faster and act proactively using real-time operational insights integrated with Field Service and CRM systems.
For Product Management and Engineering
->
For Enterprise IT Teams
Built to Empower Every Team
For Field and Customer Success Teams
Troubleshoot faster and act proactively using real-time operational insights integrated with Field Service and CRM systems.
For Product Management and Engineering
->
For Enterprise IT Teams
Built to Empower Every Team
For Field and Customer Success Teams
Troubleshoot faster and act proactively using real-time operational insights integrated with Field Service and CRM systems.
For Product Management and Engineering
->
For Enterprise IT Teams
Why EdgeIQ Symphony for Observability?
EdgeIQ Symphony is purpose-built for the technology and operational complexity of Connected Product Businesses. Symphony delivers more than visibility. It powers operational intelligence and decision-making across the entire connected product lifecycle.
01
Scalable time-series data architecture enables sub-second telemetry ingestion and analytics.
Scalable time-series data architecture enables sub-second telemetry ingestion and analytics.
Scalable time-series data architecture enables sub-second telemetry ingestion and analytics.
02
Hierarchical device mapping supports fleets, business units, and account segmentation.
Hierarchical device mapping supports fleets, business units, and account segmentation.
Hierarchical device mapping supports fleets, business units, and account segmentation.
03
Flexible deployment: cloud, private, on-prem, or hybrid.
Flexible deployment: cloud, private, on-prem, or hybrid.
Flexible deployment: cloud, private, on-prem, or hybrid.
04
Secure, multi-tenant and segregated data environments.
Secure, multi-tenant and segregated data environments.
Secure, multi-tenant and segregated data environments.
05
Ready-to-integrate with ITSM, ERP, CRM, DevOps, and infrastructure tools.
Ready-to-integrate with ITSM, ERP, CRM, DevOps, and infrastructure tools.
Ready-to-integrate with ITSM, ERP, CRM, DevOps, and infrastructure tools.
See Why Leading Connected Product Businesses Trust EdgeIQ
Copyright © 2025 EdgeIQ. All Rights Reserved.
Copyright © 2025 EdgeIQ. All Rights Reserved.
Copyright © 2025 EdgeIQ. All Rights Reserved.
Copyright © 2025 EdgeIQ. All Rights Reserved.
Copyright © 2025 EdgeIQ. All Rights Reserved.