Observability — Purpose-Built for the Connected Product Economy

In the Connected Product Economy, observability needs a rethink. Traditional observability platforms—originally designed for cloud applications and server workloads—were not built to understand the systems-level complexity of modern connected devices. These devices are not monolithic endpoints generating logs and metrics. They are intelligent, distributed systems that operate across dynamic network environments and data workflows.

Today’s connected products run full software stacks, often including operating systems, containers, and application logic. They use multiple forms of connectivity—Ethernet, Wi-Fi, Cellular—and may communicate through industrial protocols or cloud-native APIs. These products operate at the edge but must synchronize with systems across the enterprise: field services, customer platforms, business applications, and data infrastructure.

Understanding their health, performance, and behavior requires observability that is purpose-built for this unique reality.

The Case for Purpose-Built Observability

Connected Product Businesses must manage scale, complexity, and critical uptime requirements across both IT and OT environments. They need insight into not just devices and data, but how workflows and systems interact throughout the product lifecycle.

Observability for this context must be able to:

• Understand the system-level complexity of each device.

• Monitor and correlate multi-path connectivity across environments.

• Observe data flows, not just in or out, but across many endpoints and services.

• Provide visibility into workflows, not just telemetry.

Traditional observability platforms simply weren’t built for these requirements. EdgeIQ Symphony was.

Observability from EdgeIQ Symphony

EdgeIQ Symphony delivers observability that starts with a different set of assumptions: Devices are systems. Their telemetry is messy. Their behavior is distributed. Their role in business outcomes is critical.

EdgeIQ’s Observability service includes:

• Telemetry Ingest and Normalization
  Ingest real-time telemetry from devices and normalize diverse data into a unified model for analysis.

• Data Aggregation, Segregation and Delivery
  Aggregate telemetry and operational data from multiple sources and securely segregate by customer, account, or other defined unit.

• Device Health Insights
  Monitor metrics like uptime, heartbeat messages, error rates, and policy violations.

• Hierarchical Device Mapping
  Structured and dynamic mapping of enrolled and discovered devices to fleets, accounts, and business units.

• Network Health Insights
  Real-time visibility across every network interface and path associated with connected products.

• Edge Application and Service Insights
  Monitoring and visibility into the performance of edge-deployed applications and services.

• Operational Event Logging
  Audit system events including software updates, configuration changes, remote commands, and user actions.

• Workflow and Integration Insights
  Track, visualize, and analyze the status of workflows and their underlying integrations.

• Configurable Dashboards and Visualization
  Pre-built widgets and customizable dashboards deliver intuitive views of operational data.

• Event-Driven Alerts
  Trigger alerts and workflows based on configurable policies related to device health, job status, or system events.

• Enterprise Systems and Tools Integration
  Connect seamlessly with ITSM, DevOps, CRM, ERP, and cloud infrastructure tools for full operational visibility.

Providing Insight When, Where, and for Whom It Matters Most

• For Field and Customer Operations
  Real-time and historical insights support faster troubleshooting and remote remediation. Observability enables proactive management—not just alerts, but triggers that launch workflows across systems.

• For Product Management and Engineering
  Get clarity on feature usage, product reliability, and environmental behavior. Observability helps teams make smarter roadmap decisions, optimize updates, and improve customer experiences.

• For Enterprise IT and Infrastructure Teams
  Symphony connects OT data with IT ecosystems, enabling integration with traditional observability stacks and unifying visibility across the full business architecture.

Under the Hood: Built for Scale and Complexity

EdgeIQ Symphony is engineered for high-ingestion throughput and sub-second processing of telemetry and events. Its time-series architecture supports real-time analytics and long-term trend analysis. Deploy in multi-tenant SaaS, private cloud, or on-prem. Data is securely segregated by customer, account, or business unit and mapped hierarchically to maintain context across fleets and organizations.

Symphony’s architecture ensures that insights are delivered exactly where they’re needed — operational dashboards, customer portals, CRM systems, or analytics tools.

More than Observability — Outcome-Driven Orchestration

What makes EdgeIQ Symphony unique isn’t just that our Observability pillar is purpose-built for Connected Product Businesses — it’s that it’s seamlessly integrated with our DeviceOps and Workflow Management capabilities.

This unified architecture ensures that telemetry, device status, configuration changes, and even workflow execution events all feed into a single system of record — with shared context and full visibility.

When a device starts underperforming, you can instantly correlate it with a recent software update deployed via DeviceOps. When a cross-system activation workflow fails, Observability highlights the failure point — whether it’s a device response delay, a third-party system timeout, or an invalid data input.

This tight integration turns Observability from a reactive monitoring tool into a forward-looking orchestration engine — enabling proactive service, smarter product decisions, and faster, more accurate root cause resolution.

Purpose-Built. Future-Ready.

In the Connected Product Economy, where complexity is the norm and customer expectations are high, EdgeIQ Symphony delivers a different kind of Observability—one that is embedded within a broader platform for orchestration and operational intelligence.

Designed from the ground up for Connected Product Businesses, Symphony is not just observability for devices. It’s observability for outcomes. See how purpose-built Observability from EdgeIQ Symphony helps you go from monitoring to orchestration →